Complaint Resolution
DogSeat complaint policy
For questions about our complaint policy, please contact.
Table of contents
Article 15 - Complaints procedure
Article 16 - Disputes.
Article 1 - Definitions.
In these terms and conditions, the following definitions shall apply:
- Consumer: the natural person not acting for purposes related to his trade, business, craft or profession.
- Reflection period: the period within which the consumer can exercise his right of withdrawal.
- Right of withdrawal: the consumer's ability to waive the distance contract within the cooling-off period.
- Entrepreneur: the natural or legal person offering products to consumers at a distance.
- Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products.
- Day: calendar day.
- Durable medium: any device that enables the consumer or entrepreneur to store information in a way that allows future consultation or use.
Article 15 - Complaints procedure
- Complaints about the performance of the agreement must be made within a reasonable time, fully and clearly described, at info@dogseat.nl.
- After receipt from your complaint receive your within 14 days a content response. Has the complaint more time needed? Then let we your within that same term know when your a larger reply can expect.
- We try er natural together from at coming. Does that not? Then arises er a dispute that your can submit to a independent party.
Because DogSeat is affiliated at WebwinkelKeur, kun your at unresolved complaints USE from their free mediation service. Go to for this to www.webstore seal of approval.en. - It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@dogseat.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
- To be the dispute still not resolved, then kun your the let handle by the independent arbitration committee from WebwinkelKeur. The ruling of this is binding for both you as for us. Keep er account mee that er cost linked its to the submit from a dispute to this committee. This cost pay your as consumer to the concerning committee.
- Note on: the submit from a complaint apron your payment obligation not on, unless we otherwise indicate. As we your complaint founded Declare, then concerns we natural for a appropriate solution - e.g. by the product free of charge at replace or at repair.
Article 16 - Disputes.
- Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.