Finds answers to your burning questions
Frequently Asked Questions
Fit and choice
Which DogSeat suits my dog?
Our dog seats come in three sizes:
- Small: dogs up to 8 kg
- Medium: dogs from 8 to 15 kg
- Large: dogs from 15 kg
Then choose the spot: front seat, back seat or boot. Not sure? Try the product finder (4 quick questions) or send us a message on WhatsApp.
Will a DogSeat fit my car?
Almost always. Each product page shows which spot and which type of car the model suits (city car, hatchback, saloon, SUV/estate or van).
Safety and comfort
How safe is my dog in a DogSeat?
Safety comes first. Every seat has:
- wide, reinforced straps to secure the seat firmly;
- an adjustable safety leash with a 360° swivelling stainless-steel hook;
- a non-slip base;
- metal buckle clips for extra anchoring in the seat-belt buckle.
Some models have an extra attachment point or harness.
Can I attach my dog by its collar?
No. When braking hard, the force would go to your dog's neck, which can cause serious injury. Always attach the DogSeat safety leash to a well-fitting harness.
My dog gets car sick or anxious. Will a DogSeat help?
Many customers notice their dog becomes calmer: it lies stable, sits higher so it can look outside, and the soft raised edges feel safe. Less stress often means less car sickness too.
How do I clean my DogSeat?
Most covers are removable and machine washable at 30 °C (hand washing keeps them looking good for longer). The fabrics are water- and dirt-repellent, so hair and stains usually come off with a damp cloth.
How do I install my DogSeat?
For most models:
- Click the buckle into the seat-belt slot.
- Put the adjustable strap(s) over the headrest(s) and tighten.
- Attach the safety leash to your dog's harness.
Videos and manuals are on the manuals page. You can download the Buddy Travel manual here.
Ordering, payment and shipping
How can I pay?
Pay securely with PayPal, Klarna, credit card, Apple Pay, Google Pay, iDEAL (Netherlands) or Bancontact (Belgium). At checkout you will see which methods are available in your country.
What are the shipping costs?
Shipping is free to the Netherlands, Belgium and France. To the other European countries we deliver to, shipping costs € 14.99. See shipping and delivery for all details.
When will my order be shipped?
Order on a working day before 3 pm (CET) and we ship the same day. As soon as your parcel is on its way you receive a tracking code.
Do you deliver outside the EU?
Yes, including Norway and Switzerland. The price then excludes Dutch VAT. Import VAT, any duties and the carrier's clearance fees are not included and are payable on delivery.
Where can I buy DogSeat?
Only on this website and on Bol.com. DogSeat is a registered brand: only through these channels can you be sure of an original DogSeat with warranty and our customer service.
Returns and service
What is your return policy?
You have 30 days to change your mind. Not happy? Return your DogSeat in its original condition and we refund you within 3 to 7 working days after receiving and checking it. Read our full return policy.
What if it does not fit my car?
Then we exchange it for free for another size or model. This applies within 30 days, as long as the seat is undamaged. We cover both the return and the new shipment. Send us a message via our contact page and we will arrange it.
How do I contact customer service?
By email at info@dogseat.nl, on WhatsApp (+31 6 24 42 97 97), through the chat on the website, or on Instagram, TikTok and Facebook. See also our contact page.
Are you a reliable web shop?
Yes. DogSeat is a member of WebwinkelKeur, an independent Dutch trust mark that checks web shops on customer service, secure payment and fair terms. You can also read customer reviews on Trustpilot and Bol.com.
About DogSeat
What makes DogSeat different?
DogSeat is not a dropshipping brand or a mass product. We design our seats ourselves with dog experts and keep improving them based on customer feedback. They are made in small batches from premium materials: 90% of the collection in Europe, the rest in carefully selected workshops outside Europe. Every seat is inspected and packed in a DogSeat box.
Do you have photos of dogs in a DogSeat?
Of course. See the customer photos of dogs of all breeds in their DogSeat.
Can I work with DogSeat?
Yes. We have an affiliate programme for partners, influencers and content creators. Sign up at dogseat.goaffpro.com.