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DogSeat1-03

General terms and conditions of DogSeat

For questions about our terms and conditions, please contact us.

Table of contents

Article 1 - Definitions.
Article 2 - Identity of the entrepreneur
Article 3 - Applicability.
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the reflection period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in the event of withdrawal
Article 10 - Exclusion of the right of withdrawal.
Article 11 - The price
Article 12 - Performance and warranty
Article 13 - Delivery and execution
Article 14 - Payment
Article 15 - Complaints procedure
Article 16 - Disputes.
Article 17 - Intellectual property
Article 18 - Additional or different provisions

Article 1 - Definitions.

In these terms and conditions, the following definitions shall apply:

  1. Consumer: the natural person not acting for purposes related to his trade, business, craft or profession.
  2. Reflection period: the period within which the consumer can exercise his right of withdrawal.
  3. Right of withdrawal: the consumer's ability to waive the distance contract within the cooling-off period.
  4. Entrepreneur: the natural or legal person offering products to consumers at a distance.
  5. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products.
  6. Day: calendar day.
  7. Durable medium: any device that enables the consumer or entrepreneur to store information in a way that allows future consultation or use.

Article 2 - Identity of the entrepreneur

Entrepreneur's name: DogSeat
Branch address: De Nieuwe Erven 3, 5431 NV Cuijk, The Netherlands
Email address: info@dogseat.nl
Chamber of Commerce number: 72345780
VAT number: on request

Article 3 - Applicability.

  1. These general terms and conditions apply to any offer by the entrepreneur and to any distance contract concluded between entrepreneur and consumer.
  2. Prior to the conclusion of the distance contract, the text of these general terms and conditions shall be made available to the consumer.

Article 4 - The offer

  1. The offer contains a complete and accurate description of the products offered.
  2. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer.
  3. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Article 5 - The Agreement

  1. The agreement is established at the time of the consumer's acceptance of the offer and the fulfillment of the conditions set forth therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm electronically the receipt of the acceptance of the offer.

Article 6 - Right of withdrawal

  1. Consumers can dissolve an agreement relating to the purchase of products during a 14-day cooling-off period without giving reasons.
  2. If the consumer use want make from this right of withdrawal, must he this within 14 days after receipt ken make To DogSeat, e.g. via the contactform or per e-email info@dogseat.nl.
  3. After this report has the consumer yet once 14 days the time to the product back at send. The product must thereby, together with all delivered accessories, if reasonably possible, at original state and packaging be returned.
  4. The cooling-off period starts the day after the consumer receives the product.
  5. During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to DogSeat, in accordance with the reasonable and clear instructions provided by DogSeat.
  6. If the customer has not made known after the expiration of the periods mentioned in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
  7. As the product or the packaging more damaged is then necessary to the product at Assess, can the entrepreneur a depreciation from the product at account bring.
  8. The cost from return to DogSeat its for account from the consumer.
  9. We will refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.
  10. The consumer is recommended a proof from shipping at save to timely return to at show.
  11. If the consumer not within the mentioned terms the right of withdrawal ken makes and/oror the product returns, comes the buy final to booth.

Article 7 - Obligations of the consumer during the reflection period

  1. During the cooling-off period, the consumer will handle the product and packaging with care.
  2. The consumer is only liable for diminished value of the product resulting from handling beyond what is necessary.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

  1. If the consumer exercises his right of withdrawal, he shall notify this within the cooling-off period via e-mail: info@dogseat.nl.
  2. The consumer bears the direct cost of returning the product.
  3. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after revocation. This is subject to the condition that the product has already been received back by the entrepreneur or conclusive evidence of complete return can be presented. Repayment will be made through the same payment method used by the consumer unless the consumer explicitly authorizes a different payment method.
  4. If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any decrease in value of the product.
  5. The consumer cannot be held liable for depreciation of the product if not all legally required information on the right of withdrawal has been provided by the entrepreneur, this must be done before the conclusion of the purchase agreement.

Article 9 - Obligations of the entrepreneur in the event of withdrawal

  1. The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs, without delay but within 14 days.

Article 10 - Exclusion of the right of withdrawal.

  1. The right of withdrawal is excluded for products those to hygienic reasons not suitable its to at be returned when them after delivery its used or soiled. This applies with name for products those visible at use its taken, such as at presence of (animals)hairs, stains, scents or other signs of use.
  2. Our products may of course short be viewed or tested such as that also at a physical store would happen. At patently use (such as long-term usage, soiling or damage) expires the straight at revocation.
  3. This exclusion is clearly listed at the supply and applies in accordance with article 6:230p sub e BW.

Article 11 - The price

  1. The prices mentioned in the offer of products include VAT.

Article 12 - Performance and warranty

  1. The entrepreneur guarantees that the products comply with the agreement and the specifications stated in the offer.

Article 13 - Delivery and execution

  1. The entrepreneur will take the greatest possible care when receiving and executing orders for products.
  2. Orders are delivered within 1-2 days, if ordered before 6 p.m., the order will be delivered the next day.
  3. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer.

Article 14 - Payment

  1. The amounts owed by the consumer must be paid in advance.

Article 15 - Complaints procedure

  1. Complaints about the performance of the agreement must be made within a reasonable time, fully and clearly described, at info@dogseat.nl.
  2. After receipt from your complaint receive your within 14 days a content response. Has the complaint more time needed? Then let we your within that same term know when your a larger reply can expect.
  3. We try er natural together from at coming. Does that not? Then arises er a dispute that your can submit to a independent party.
  4. Because DogSeat is affiliated at WebwinkelKeur, kun your at unresolved complaints USE from their free mediation service. Go to for this to www.webstore seal of approval.en.
  5. It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@dogseat.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
  6. To be the dispute still not resolved, then kun your the let handle by the independent arbitration committee from WebwinkelKeur. The ruling of this is binding for both you as for us. Keep er account mee that er cost linked its to the submit from a dispute to this committee. This cost pay your as consumer to the concerning committee.
  7. Note on: the submit from a complaint apron your payment obligation not on, unless we otherwise indicate. As we your complaint founded Declare, then concerns we natural for a appropriate solution - e.g. by the product free of charge at replace or at repair.

Article 16 - Disputes.

  1. Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.

Article 17 - Intellectual property

  1. Additional or different provisions from these general terms and conditions may not be to the detriment of the consumer.
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