Return Policy

We want you to be happy with your purchase. Not completely satisfied? No problem, you can return your order. Here is how it works. If you still have questions afterwards, feel free to contact us.

1. 30 days to return

You have 30 days after receipt to return your order without giving a reason. Within those 30 days you notify us of your return and send the product back. You can notify us through our contact form or by email at info@dogseat.nl. Include your order number so we can help you faster.

If you notify us just before the end of those 30 days, you always have another 14 days after your notification to send the product.

2. Unpacking and trying is fine

You may unpack the product, look at it and try it in your car, just as you would in a shop. Returns are accepted after the product has been unpacked and only inspected or tried to the extent needed to assess its nature, characteristics and functioning.

When returning:

• All included accessories must be sent back.
• Where reasonably possible, in the original condition and packaging.

If the product has been used or damaged more than was needed to assess it, we may charge for the loss in value.

3. Return costs

The cost of sending the product back is yours. You can ship the parcel yourself or buy a return label from us via info@dogseat.nl:

• Netherlands and Belgium: € 9.95
• Other countries: a different rate, which we share on request

DogSeat is not responsible for damage to or loss of the return parcel in transit. Always ship your return with tracking and keep the proof of shipment, so you can show you returned it on time.

4. Refund

Within 14 days of your return notification we refund the full purchase price, including the original shipping costs, using the payment method you ordered with. If you have not yet sent the product back at that point, we may wait with the refund until we have received it or until you can show that it has been shipped.

5. When does the right to return lapse?

The purchase is final if you do not tell us within 30 days of receipt that you want to return, or if the product is not sent back in time (within the 30 days, or within 14 days of a notification made just before they end).

If the product or packaging is damaged more than was needed to try the product, we may charge for that loss in value. So please handle the product with care and pack it well when you return it.

6. Questions?

Not sure about something? Contact us through the contact form or email info@dogseat.nl. We are happy to help.

Please note: this return policy only applies to orders placed on dogseat.nl. Bought the product elsewhere? Please contact that seller.